Trouble Shooting

Table of Contents

The "Right Now" Info

Wi-Fi Network & Password:

La Casita WiFi Network
(Best coverage in Downstairs studio)
lacasita5
LACASITA_WiFi_2.4
(Best coverage in Downstairs & Pool Area)
edebacsi123
Upstairs La Casita
(Best coverage in Upstairs & Pool Area)
5123456789

Emergency Contacts:

Emergency
911
TCI Police Department
+1 (649) 941-5891
Hospital
+1 (649) 941-2800
Owners: Gabriel & Judy
+1 (649) 241-1118
+1 (649) 231-1316

Check-out Instructions:

Safe Travels! Check-out Instructions We hope you enjoyed your stay! To help our cleaning team prepare for the next guest, please follow these simple steps before you head out:

  • Keys: Please leave the keys on the main table.
  • Security: Leave the front door unlocked (our team will be arriving shortly!).
  • Energy: Please turn off the AC, all lights, and the TV.
  • Towels: Kindly leave all used towels on the bathroom floor.
  • Trash: Please place any remaining trash in a plastic bag.

Troubleshooting

Location: The AC controller is hanging on the wall next to the entrance door.

Is the AC not cooling? Please check that the unit is set to Cooling Mode. You should see a snowflake icon on the display, as shown in the image below. To change cooling mode please click “MODE”.

Note: Please allow 5–10 minutes for the air to reach full cooling power once the mode is switched.

Make sure all windows and balcony doors are fully closed, as some units automatically shut off if a sensor detects an open door.

  • Remote A (The Master): Controls the TV Power, Volume, and Inputs. Press the ‘Input’ button on Remote A to toggle between HDMI 1 and HDMI 2.
  • Remote B (Cable TV): Controls the Cable box. Use the ‘TV Guide’ button to view available prepaid channels.To use this, ensure the TV is set to HDMI1.
  • Remote C (Apple TV/Netflix): Controls the Apple TV interface. To use this, ensure the TV is set to HDMI 2.
  • Remote D (Audio): Specifically for the Bluetooth Speakers located in the upstairs bedroom. Hold the “BT” Button to pair with your phone.

Troubleshooting Tip: If the Cable TV ever freezes, simply unplug the system from the wall for a few seconds and plug it back in. Please allow about 5 minutes for the channels to “initialize” and the network to fully reconnect.

No Signal Message: 

  1. Please check the HDMI cable connectors, a loosen cable connector can result in loosing the signal.
  2.  Apple TV: Please check if the Apple TV Device is on and plugged in to electrical outlet – while the device is on a white led light should be visible on the black Aplle TV box
  3. Cable TV: Please check if the device is on – a blue led light should be visible on the black TV box.
With our coffee maker you can use beans and ground coffee too. On the top use only bean coffee, on the side door please use ground coffee. In the kitchenette you will find coffee filters. Put the coffee filter in place with ground coffee and place the black plastic lit on the top before closing it. Press the “BREW NOW” button. In case you use Bean coffee, press the “Grind & Brew” Button. Cofee maker Cofee maker

Coming Soon

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No Wi-Fi Signal: > Please check that the Apple router is plugged into the electrical outlet and powered on. You should see a solid green light on the device.

No Internet Connection: > If you are connected to the Wi-Fi but the internet isn’t working, please try a “power cycle”:

  1. Unplug the router from the power outlet.
  2. Wait 5 seconds.
  3. Plug it back in.
  4. Please allow about 2 minutes for the system to fully restart and reconnect.
Still Need Help? If the steps above do not restore your connection, please contact us immediately through the Airbnb app. We’re happy to help get you back online!



Beach chairs and umbrellas are located at the end of the wooden pathway under the staircase right next to the outdoor shower. Please rinse salt from the beach chairs after use. In case a beach chair or umbrella brake, please report to us so we can replace it asap

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